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Support

Expert help, whenever your IBM i applications need it

Get fast, knowledgeable assistance from the team that builds Profound UI, Profound.js, Profound API, and Profound AI—backed by 25+ years of IBM i and futurization expertise.

Support from the people who built your tools

When you run Profound Logic software, you're never working alone. Our support engineers know IBM i, RPG, COBOL, Node.js, and modern web technologies inside and out—so you get answers grounded in deep platform knowledge, not a script.

Get Help

Reach us the way that works for you

📝

Help Center

Submit and track support requests through the Profound Logic Help Center. Log a case, follow its progress, and keep all your tickets in one place.

Open the portal

Call us

Speak directly with our team when you need to talk something through. Our support and product experts are ready to help.

+1 877-224-7768

Email

Prefer email? Reach out and we'll connect you with the right person to get your issue resolved.

info@profoundlogic.com
What We Help With

Support across the full Profound Logic stack

  • Installation, upgrades, and configuration of Profound UI, Profound.js, Profound API, and Profound AI
  • Troubleshooting Genie, Profound AppDev, and Profound AppEvo deployments
  • Guidance on integrating IBM i with modern web, API, and AI technologies
  • Best practices for futurizing RPG and COBOL applications
  • Help connecting your team with product experts and professional services when a project needs more hands

Don't just keep the lights on – keep moving forward. Our support helps you get the most from every Profound Logic investment.

Go Further

More than a help desk

Professional services

Hands-on help with modernization and integration projects when you need expertise embedded alongside your team.

Staff augmentation

Add experienced IBM i and full-stack developers to your project for as long as you need them.

Webinars & videos

Learn at your own pace with our library of recorded sessions, tutorials, and product walkthroughs.

Partner network

Work with certified Profound Logic partners for local expertise and specialized implementation support.

Need a hand with your IBM i applications?

Open a case in the Help Center or talk to our team—we're here to help you keep futurizing.

Talk to an Expert